Tour Reservationist

Wet 'n' Wild Hawaii; Kapolei (HI); On-site; USD 25,000 - 33,000; Full time

Job summary

A top family attraction in Hawaii is seeking a Tour Reservationist who is fluent in Japanese. The ideal candidate should possess excellent communication skills and have the ability to work under high-stress conditions. Responsibilities include managing guest reservations, maintaining accurate records, and providing special attention to VIP guests. Candidates should have 1-2 years of tour reservations experience and be available to work weekends, holidays, and selected evenings.

Qualifications

• 1 - 2 years of tour reservation experience.
• Valid Driver’s License and own transportation required.
• Able to work on weekends, holidays, and some evenings.
• Ability to work weekends, holidays and some evenings.
• Strong computer proficiency including MS Office Suite.

Responsibilities

• Answer telephones and enter guest reservations using PonoRez.
• Change and cancel reservations as requested by guests.
• Process accurate records for coding and tracking reservations.
• Maintain good relations with all guests and give special attention to VIPs.
• Enter guest reservations into the computer system while assigning reservations to appropriate rates.

Skills

Fluent in Japanese

Excellent communication skills

Strong relationship-building skills

Self-motivated

Computer proficiency (MS Office Suite)

Tools

PonoRez

PonoRez

Job description

Wet’n’Wild Hawaii is Oahu’s top 10 most visited family attraction on the island and recently voted Best of Honolulu Magazine’s “Best Family Attraction”. We pride ourselves on having FUN!

We are currently seeking a Tour Reservationist who can speak, read and understand the Japanese language fluently. The ideal candidate has expert communication skills and is able to maintain an upbeat attitude and work efficiently under high-stress environments.
Responsibilities include but not limited to:

• Answer telephones and enter guest reservations using PonoRez (web-based central reservation system).
• Change and cancel reservations as guest requests.
• Process accurate records for coding and tracking reservations and advanced deposits.
• Maintain good relations with all guests and implement procedures for giving special attention to VIPs.
• Enter guest reservations into the computer system while assigning reservations to the appropriate rates.

Qualifications are but not limited to the following:

• 1 - 2 years tour reservations experience.
• Valid Driver’s License and own transportation is required.
• Must be self-driven, motivated and possess excellent relationship-building skills.
• Excellent verbal and written communication skills.
• Able to work on weekend, holidays and some evenings.
• Strong computer proficiency including MS Office Suite.