Guest Reservations Specialist – Elevate Service

Resorts World Catskills; Village of Monticello (NY); Hybrid; USD 40,000 - 48,000; Full time

Job summary

Resorts World Catskills, located in Monticello, NY, seeks a Central Reservations/PBX Agent to deliver superior guest service over the phone, on screen chat, and other channels. You will handle reservations for hotel and related services, including events, limousine, and restaurant bookings.

The role requires 1+ year in a guest service or contact center setting and a high school diploma or equivalent. You will collaborate with multiple departments to ensure seamless guest experiences and support

Qualifications

• 1+ year experience in contact center or guest service field preferred.
• High School diploma or equivalent required.

Responsibilities

• Handle reservations, inquiries, and guest requests via phone, chat, radio or other electronic means.
• Process, create, modify or cancel reservations for hotel and related services (limousine, restaurants, events).
• Coordinate with hotel departments to arrange services and ensure seamless guest experiences.

Education

High School diploma or equivalent

Job description

Resorts World Catskills, located in Monticello, NY, seeks a Central Reservations/PBX Agent to deliver superior guest service over the phone, on screen chat, and other channels. You will handle reservations for hotel and related services, including events, limousine, and restaurant bookings.

The role requires 1+ year in a guest service or contact center setting and a high school diploma or equivalent. You will collaborate with multiple departments to ensure seamless guest experiences and support