Luxury Housekeeping Shift Supervisor

Resorts World Catskills; Village of Monticello (NY); Presencial; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

Resorts World Catskills is seeking a Shift Manager EVS to oversee cleaning staff, ensure high-standard maintenance, and coordinate with Engineering on work orders. The role requires supervising teams, enforcing five-star standards, and ensuring safe, compliant operations.

The ideal candidate has extensive housekeeping supervisory experience, preferably in a luxury or resort casino setting, and must meet licensing requirements with the New York State Gaming Commission.

Qualificações

• Must be 21 years or older.
• Associates’ Degree in related field.
• Five (5) years’ relevant experience managing housekeeping with two (2) years’ experience in a Supervisory position for a high-volume luxury property.
• Previous experience in a five-star facility strongly preferred.
• Previous experience in a resort casino environment strongly preferred.
• Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission.
• Knowledge of all cleaning products and where they should be used.

Responsabilidades

• Supervise cleaning personnel to ensure areas are clean and well maintained according to standards.
• Assign duties to staff and inspect work to maintain standards.
• Coordinate preventative maintenance and general cleaning.
• Follow up on work orders with Engineering until completion.
• Conduct daily pre-shift meetings with room attendants and house attendants.
• Investigate complaints and take corrective action.
• Issue supplies and oversee proper usage.
• Ensure staff are trained to work safely and efficiently within regulations.
• Prepare and submit essential paperwork and reports.
• Demonstrate knowledge of chemicals and equipment used by the department.
• Recruit, hire, train, recognize, coach and counsel staff as needed.
• Conduct annual performance reviews and monitor progress for all department employees.
• Train new hires and monitor their progress.
• Perform other tasks as assigned.

Conhecimentos

Supervisory skills

Guest relations

Communication

Problem solving

Microsoft Office

Independent work

Formação académica

Associates’ Degree in related field

Descrição da oferta de emprego

Resorts World Catskills is seeking a Shift Manager EVS to oversee cleaning staff, ensure high-standard maintenance, and coordinate with Engineering on work orders. The role requires supervising teams, enforcing five-star standards, and ensuring safe, compliant operations.

The ideal candidate has extensive housekeeping supervisory experience, preferably in a luxury or resort casino setting, and must meet licensing requirements with the New York State Gaming Commission.