Reservations & Guest Services Specialist

Grand Beach Hotel Miami Beach; Miami Beach (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Grand Beach Hotel Miami Beach in Florida is seeking a Reservations Agent to handle incoming calls, process reservations and cancellations, and answer questions on rates, facilities, services, and promotions.

The role requires at least 1 year in reservations or front desk, fluent English, and a willingness to work weekends/holidays; Spanish/Portuguese/French speakers are a plus, and knowledge of Opera is beneficial.

Qualifications

• Minimum 1 year experience in Reservations, Sales, or Front Office at a quality property.
• Fluent English; bilingual Spanish, Portuguese, and French preferred.
• Opera knowledge is a plus.
• Good understanding of hotel departments.
• Strong guest service and written/oral communication skills.
• Willingness to work weekends and holidays.

Responsibilities

• Answer all reservation calls and assist callers with professionalism.
• Apply proper selling techniques while maintaining professionalism and personalizing calls.
• Process all reservations, changes, and cancellations by phone, fax, or other channels.
• Identify caller needs through active listening and probing questions.
• Maintain basic revenue management awareness and inventory monitoring.
• Assist in monitoring room inventory when the Revenue Manager is away.
• Generate arrival reports and ensure reservations are entered correctly.
• File and organize paperwork and coordinate with Front Office and Sales.

Skills

English fluency

Bilingual Spanish/Portuguese/French

Opera knowledge

Hotel departments knowledge

Communication skills

Flexible schedule

Tools

Opera PMS

Job description

Grand Beach Hotel Miami Beach in Florida is seeking a Reservations Agent to handle incoming calls, process reservations and cancellations, and answer questions on rates, facilities, services, and promotions.

The role requires at least 1 year in reservations or front desk, fluent English, and a willingness to work weekends/holidays; Spanish/Portuguese/French speakers are a plus, and knowledge of Opera is beneficial.