Guest Reservations & Service Specialist

IHG; India (PA); Híbrido; USD 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

F&B Discount

IHG Employee Rate

Hotel Uniform

Meal at Employee Restaurant

Excellent development

Descripción de la vacante

IHG’s Holiday Inn is seeking a guest-focused reservations/front desk professional to greet guests, handle calls, and process bookings with accuracy and care.

You will contribute to a welcoming guest experience, promote hotel services, and uphold our True Hospitality standard across all interactions. This role emphasizes professional communication and teamwork within a global hotel brand.

Formación

• Bachelor’s degree or higher education qualification or equivalent.
• 1 year related experience or 1 year reservations/front office experience.
• Excellent communication and customer service skills.

Responsabilidades

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
• Promote the Hotel’s products and services.
• Maintain a high level of product and service knowledge about all Hotels in your region.
• Develop and maintain a regular pattern of sales calls.
• Prepare and execute action plans which increase reservation sales and associated business.
• Record and process reservations made by phone/fax/email.
• Accept wait list reservations.
• Process amendments to reservations such as extensions, early departures, etc.
• Manage “no show” reservations by investigation and recording of same.
• Record special billing arrangements for groups and conventions.
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
• Maintain knowledge of special rates/ offers/ promotions.
• Monitor reservation levels and inform Managers of current and future occupancy rates.
• Prepare reservation sales reports.
• Works with superior on manpower planning and management needs.

Conocimientos

Customer service

Communication

Telephone handling

Educación

Bachelor’s degree / higher education qualification / equivalent

Descripción del empleo

IHG’s Holiday Inn is seeking a guest-focused reservations/front desk professional to greet guests, handle calls, and process bookings with accuracy and care.

You will contribute to a welcoming guest experience, promote hotel services, and uphold our True Hospitality standard across all interactions. This role emphasizes professional communication and teamwork within a global hotel brand.