Guest Service Representative

Hilton Garden Inn- Groton; New Albany (OH); Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

Workstream is looking for a full-time Guest Service Representative in New Albany, Ohio. The role requires excellent customer service skills, availability to work various shifts including weekends, and the ability to lift and stand for extended periods. Responsibilities include processing check-ins, managing guest information, and ensuring a positive experience for guests. Candidates with prior hotel industry experience are preferred. Join us to help exceed guest expectations and provide a memorable experience.

Qualifications

• High school diploma or equivalent is required.
• Preferred customer service experience and experience in the hotel industry.
• Ability to lift up to 30 pounds and stand for 8 hours.

Responsabilités

• Greet and tend to guests in a positive manner.
• Process check-ins and check-outs.
• Manage security of guest information and cash drawer.
• Communicate effectively with guests and staff.

Connaissances

Customer service experience

Interpersonal skills

Problem-solving skills

Computer literacy

Strong written and verbal communication skills

Formation

High school diploma or equivalent

Description du poste

This is a full-time position for the 7am-3pm, the 3pm-11pm and the 11pm-7am shifts, or a mix of all. Weekend availability, reliable transportation and dependability is required.

The Holiday Inn Express & Suites is seeking a full-time Guest Service Representative. Candidates must have excellent customer service skills and a drive to provide the best service possible.

Duties and Responsibilities

• Greet and tend to guests in a positive and friendly manner.
• Maintain a constant presence at the front desk.
• Process check-ins and check-outs.
• Complete required shift-specific checklist.
• Handle billing, post charges, and collect payments.
• Manage room availability, create reservations, and answer phone calls.
• Possess general knowledge about the local area.
• Anticipate guest needs, recognize issues and respond in a timely manner.
• Effectively communicate with guests and other staff members.
• Coordinate with housekeeping staff for room status and guest requests.
• Manage security of guest information, keys, and cash drawer.
• Comply with IHG standards and promote brand loyalty.
• Ensure cleanliness of front desk and lobby areas.
• Multitask and prioritize work duties for maximum efficiency.
• Maintain a professional appearance through dress and demeanor.
• Perform all other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Preferred customer service experience.
• Preferred experience in the hotel industry.
• Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates).
• Availability to include weekends.
• Ability to lift up to 30 pounds.
• Strong interpersonal, organizational, and problem-solving skills.
• Computer literacy.
• Strong written and verbal communication skills.

Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry. Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and provide a unique guest experience.