Front Desk & Guest Experience Specialist

IHG Hotels; Washington; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Benefits to eligible employees

Job summary

IHG Hotels is seeking a Front Desk Associate to check-in and check-out guests efficiently, process payments, and provide information about hotel services and local attractions.

The role involves greeting guests, handling reservations, and maintaining a courteous, professional demeanor at all times. It requires English fluency and the ability to perform basic transactions and multitask in a busy lobby.

Qualifications

• High School diploma or equivalent, plus one year front desk/guest service experience.
• Some college preferred.
• Must speak fluent English.

Responsibilities

• Greet guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and location.
• Answer phones promptly and courteously.
• Upsell rooms where possible to maximize hotel revenue.
• Process cash and credit card transactions accurately according to procedures.
• Issue, control and release guest safe-deposit boxes.
• Communicate guest requests or issues to management for follow-up.
• Respond to guest complaints and provide service recovery as needed.
• Assist with guest reservations and updates by phone or in-house.
• Promote teamwork and quality service across departments.
• Perform other duties as assigned, including concierge tasks.

Skills

Fluent English

Other languages

Education

High School diploma or equivalent

Some college preferred

Job description

IHG Hotels is seeking a Front Desk Associate to check-in and check-out guests efficiently, process payments, and provide information about hotel services and local attractions.

The role involves greeting guests, handling reservations, and maintaining a courteous, professional demeanor at all times. It requires English fluency and the ability to perform basic transactions and multitask in a busy lobby.