Guest Reservations & Call Center Agent

The D; Las Vegas (NV); Hybride; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive hourly pay

Health, dental, and vision insurance

Paid time off

Opportunities for growth and advanced

Employee discounts at Circa properties

Résumé du poste

Circa Hospitality Group is seeking a Call Center Agent to handle reservations, inquiries, and routing calls across three properties. You will access guest data and stay informed on amenities and promotions to ensure accurate service.

Experience in a call center and strong communication skills are essential; bilingual English/Spanish is a plus. The role requires adaptability and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in call centers or customer service is required.
• Strong verbal and written communication abilities; bilingual English/Spanish is a plus.
• Ability to navigate multiple computer applications and phone systems.
• Strong judgment and perceptiveness to analyze issues and resolve them quickly.
• Ability to build rapport with guests and stay calm under pressure.
• Excellent attention to detail and multitasking abilities.
• Willingness to work varying shifts, including weekends/holidays.
• Open to change and quick to adjust to new procedures.

Responsabilités

• Answer incoming calls and assist with hotel reservations and guest inquiries.
• Direct calls to appropriate departments across three properties.
• Maintain up-to-date knowledge of amenities, room types, rates, and promotions.
• Navigate computer systems to access and manage guest data.
• Maintain professionalism and accuracy in all interactions.
• Handle escalated calls with patience and empathy.
• Perform data entry and record-keeping as assigned.
• Adhere to company policies and standards.
• Meet quality assurance goals and customer satisfaction metrics.
• Prioritize tasks and manage time in a fast-paced environment.
• Stay current with internal updates and promotions.

Connaissances

Experience

Verbal communication

Technical skills

Problem solving

Interpersonal skills

Organizational skills

Flexibility

Adaptability

Description du poste

Circa Hospitality Group is seeking a Call Center Agent to handle reservations, inquiries, and routing calls across three properties. You will access guest data and stay informed on amenities and promotions to ensure accurate service.

Experience in a call center and strong communication skills are essential; bilingual English/Spanish is a plus. The role requires adaptability and the ability to multitask in a fast-paced environment.