Hotel & Casino Reservations & Guest Services Agent

Agua Caliente Casinos; Agua Caliente (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Agua Caliente Casinos seeks a detail-oriented Guest Services/Call Center Agent to support three properties with phone and front-desk communications. You will route calls, assist with reservations, and manage room inventory.

The role requires strong English communication, basic computer skills, and a friendly, professional demeanor to respond to guest inquiries and billing questions in a fast-paced hospitality setting. Knowledge of loyalty programs and events is a plus.

Qualifications

• High School Diploma or GED required.
• Experience in a call center or front-desk environment preferred.
• Strong verbal and written communication skills in English.

Responsibilities

• Route and screen calls, directing to appropriate departments.
• Provide guests with information about Agua Caliente properties, events, and services.
• Assist with hotel reservations and room inventory management.
• Process payments and resolve basic billing discrepancies.
• Maintain knowledge of property information and promotions.

Skills

Customer service

Communication skills

Call center experience

Microsoft Office

English proficiency

Education

High School Diploma or GED

Tools

Hotel property management system

Microsoft Office

Job description

Agua Caliente Casinos seeks a detail-oriented Guest Services/Call Center Agent to support three properties with phone and front-desk communications. You will route calls, assist with reservations, and manage room inventory.

The role requires strong English communication, basic computer skills, and a friendly, professional demeanor to respond to guest inquiries and billing questions in a fast-paced hospitality setting. Knowledge of loyalty programs and events is a plus.