Guest Relations Representative

Sentara Health; Williamsburg (VA); On-site; USD 27,000 - 40,000; Part time

Benefits offered by this job

Paid Time Off

Tuition Reimbursement

Retirement Savings

Career advancement

Student Debt Program

Job summary

Sentara Williamsburg Regional Medical Center in Williamsburg, VA is seeking a part-time Guest Relations Representative for the night shift (Saturday and Sunday 11 pm–7:30 am). The role involves verifying patient registration, guiding patients and guests, and delivering attentive service while collaborating with the care team.

The position supports patient needs, coordinates referrals, compiles data for service improvements, and contributes to policy and training efforts.

Qualifications

• High School Diploma or equivalent.
• At least 1 year of customer service is required.

Responsibilities

• Verify patient registration and escort patients and guests to their destination.
• Respond promptly to patient, family and team member requests.
• Assist in identifying patient and family needs and secure referrals, solutions and services.
• Collect data and documentation to identify areas needing improved customer service.
• Assist leadership in recommending changes in policy and procedure.
• Maintain communication with leaders regarding department and problem areas.

Skills

Customer service

Teamwork

Education

High School Diploma or equivalent

Job description

City/StateWilliamsburg, VAWork ShiftThird (Nights)Overview:Sentara is hiring a Guest Relations Representative in Williamsburg, VirginiaThis is a Part-Time, Night shift opportunity with great benefitsThe schedule is Saturday and Sunday 11 pm - 7:30 am (16-hour work week)The Guest Relations Representative is responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs.Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure.Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders.Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines.Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources.Clerical handling of departmental, hospital and organizational reports and forms. Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns.Qualifications:High School Diploma or equivalentAt least 1 year of customer service is requiredBenefitsSentara offers an attractive array of full benefits, including Paid Time Off, Tuition Reimbursement, Retirement Savings plans, career advancement opportunities, work perks, and more.Plus, Sentara just added MORE benefits that support your and your family's needs. Ask about our Student Debt Program!For more information about our employee benefits click Benefits - Sentara (sentaracareers.com)Sentara Health is an integrated, not-for-profit healthcare delivery system with more than 29,000 employees (including 1,375 physicians and advanced practice providers), 12 hospitals in Virginia and Northeastern North Carolina, and the Sentara Health Plans division which serves over 900,000 members.We are recognized nationally for clinical quality and safety and are strategically focused on innovation and creating an extraordinary healthcare experience for our patients and members.Keywords: Guest Services, Guest Services Rep, Talroo-Allied HealthWe provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.38 - $28.69 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000• Pet Insurance• Legal Resources Plan• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is metSentara Williamsburg Regional Medical Center, a Certified Primary Stroke Center, has 145 licensed beds and features the latest healthcare technologies, serving the region with the life-saving capabilities of an ultra-modern medical center.The hospital offers a full range of medical care from emergency heart catheterization to all-inclusive obstetrics care where patients can stay in one room. The hospital also provides advanced imaging and “smart” operating rooms. Sentara Williamsburg Regional Medical Center has also achieved Magnet recognition, the nation's highest honor for excellence in nursing. We improve health every day, come be a part of the community.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.