Director of Operations

Sentara; Williamsburg (VA); On-site; USD 147,000 - 229,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Parental leave

Education assistance

Student loan repayment

Life Insurance

Disability insurance

Job summary

Sentara Williamsburg Regional Medical Center seeks a Director of Patient Care Services - Operations to lead non-clinical departments and drive process improvements for sustainable value-added services.

Responsibilities include budget development, regulatory compliance, and cross-departmental collaboration to align operations with hospital goals. Master’s degree required with 5+ years in Acute Care leadership; CHOP preferred.

Qualifications

• Masters degree required.
• 5 years leadership experience in acute care.
• Facilities and plant operations experience preferred.
• Experience with hospital space planning and large capital projects preferred.

Responsibilities

• Daily administrative oversight of non-clinical and support departments (EVS, patient transport, supply chain, facilities maintenance).
• Develop and monitor operational budgets, track revenue margins, manage capital expenditures, and seek cost-saving efficiencies.
• Ensure regulatory compliance with state, federal, and healthcare standards (HIPAA/OSHA).
• Analyze performance data to streamline workflows and reduce patient wait times.
• Collaborate with hospital leaders, nursing directors, and medical staff to align daily activities with strategic goals.
• Oversee department managers, support recruitment and training, and monitor staffing plans.

Skills

Leadership

Operations management

Process improvement

Budgeting

Stakeholder collaboration

Education

Master's degree

Job description

City/StateWilliamsburg, VAWork ShiftFirst (Days)Overview:OverviewSentara Williamsburg Regional Medical Center is now hiring a Director of Patient Care Services - Operations. We are seeking a leader who will build ownership and lead process improvement for sustainable value-added services.ResponsibilitiesDaily Administrative Oversight: Manage non-clinical and support departments—such as environmental services (EVS), patient transport, supply chain, and facilities maintenance. [Budget and Finance: Develop and monitor operational budgets, track revenue margins, manage capital expenditures, and look for cost-saving efficiencies.Regulatory Compliance: Ensure the facility meets state, federal, and healthcare accreditation standards, including safety and privacy rules like HIPAA and OSHA.Process and Quality Improvement: Analyze performance data to streamline workflows, reduce patient wait times, and improve overall patient satisfaction.Cross-Departmental Leadership: Collaborate with the hospital leaders, nursing directors, and medical staff to align daily activities with hospital-wide strategic goals.Workforce Management: Oversee department managers, support recruitment and training, monitor staffing plans, and evaluate team productivity.EducationMasters Level Degree - (Required)CertificationsCertified Healthcare Operations Professional (CHOP) - Basic or Advanced - (Preferred)Experience5 years leadership experience in Acute Care setting - (Required)Facilities and Plant Operations experience - (Preferred)Experience with hospital space planning and large capital projects - (Preferred)We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $146,702.40 - $228,966.40 annually. Additional compensation may be available for this role, such as shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000• Pet Insurance• Legal Resources Plan• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is metSentara Williamsburg Regional Medical Center, a Certified Primary Stroke Center, has 145 licensed beds and features the latest healthcare technologies, serving the region with the life-saving capabilities of an ultra-modern medical center.The hospital offers a full range of medical care from emergency heart catheterization to all-inclusive obstetrics care where patients can stay in one room. The hospital also provides advanced imaging and “smart” operating rooms. Sentara Williamsburg Regional Medical Center has also achieved Magnet recognition, the nation's highest honor for excellence in nursing. We improve health every day, come be a part of the community.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.