Guest Relations Representative

Sentara Health Plans; Norfolk (VA); On-site; USD 27,000 - 40,000; Part time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) with employer match

Paid Time Off

Tuition Assistance

Job summary

Sentara Leigh Hospital in Norfolk, VA is seeking a Part-time Guest Relations Representative for the Emergency Department. This on-site role requires 24 hours per week, with rotating day, evening, and night shifts across three 8-hour shifts.

You will greet patients and families, verify registrations, escort guests, and address concerns to ensure a smooth, compassionate patient experience. Strong customer service and healthcare exposure are preferred.

Qualifications

• High School Grad or Equivalent is required.
• 1 year of Customer Service experience is required.
• Excellent Customer Service skills are strongly preferred.
• Previous healthcare/hospitality experience is preferred.

Responsibilities

• Greet patients and visitors to provide a welcoming environment.
• Verify patient registration and escort to destinations as needed.
• Respond to requests promptly and communicate with hospital staff.
• Assist in collecting data and identifying patient and family needs.
• Prepare reports and documentation for services provided.

Skills

Customer service

Healthcare/hospitality experience

Education

High School Grad or Equivalent

Job description

## Guest Relations RepresentativeApply: On-Site: Norfolk, VA: Part time: Posted Today: JR-107552**City/State**Norfolk, VA**Work Shift**Rotating**Overview:**## Sentara Leigh Hospital, located in Norfolk, VA, is hiring a part-time, rotating shift Guest Relations Representative. ## Shift/Hours:* ## Part-time, working 24 hours a week in the Emergency Department.* ## Need to be flexible to work any shift, working 8-hour shifts 3 days a week, day, evening, and night shifts. ## The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients. ## Responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs. Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure. Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders. Records and submits all documentation/statistical reports for services provided to patients and families, including transportation vouchers, bus passes, emergency clothing, etc. Assists the leadership team with the ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines. Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources. Clerical handling of departmental, hospital and organizational reports and forms. Assists leadership team with the orientation, daily activities and evaluation of volunteers and interns. ## Education* ## High School Grad or Equivalent (Required) ## Experience* ## 1 year of Customer Service experience (Required)* ## Excellent Customer Service Skills (Strongly Preferred)* ## Previous Healthcare/Hospitality experience (Preferred)* ## Experience with performing basic data entry tasks, filing, and photocopying (Preferred) ## Keywords: Guest Relations Rep, Guest Services, Customer Service, Front Desk, ReceptionistWe provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.38 - $28.69 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits. **Benefits: Caring For Your Family and Your Career****•** Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.**Sentara Leigh Hospital**, located in Norfolk, VA, is a 274-bed acute care facility that opened in 1903 and relocated to its present site in 1977. Our hospital completed a renovation in 2016, including two new patient towers, a beautiful atrium, and a multi-story parking garage. Sentara Leigh Hospital includes a dedicated Orthopedic Hospital providing patients access to a full continuum of orthopedic care, from the preoperative phase and surgery to rehabilitation and home care services. Along with being a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, we also specialize in orthopedic and spine care, heart, vascular, maternity care, and general surgery. We are also home to the region’s only 24-hour hyperbaric oxygen program that helps speed up the healing of carbon monoxide poisoning, wounds that won’t heal, infections in which tissues are starved for oxygen, airborne chemical exposures, and scuba diving accidents.**Sentara Health is an equal opportunity employer** and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.**For positions that are available as remote work,** **Sentara Health employs associates in the following states:**Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.