Guest Relations Manager: Patient Concierge Lead

American Cancer Society; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement plan

Wellness programs

Professional development

Job summary

The American Cancer Society in Dallas, TX is seeking a Guest Relations Manager to lead front desk operations and ensure a seamless, welcoming experience for patients and caregivers.

You will supervise the guest relations and concierge team, manage referrals, room assignments, and occupancy while maintaining accurate records and delivering exceptional service in a fast-paced healthcare environment.

Qualifications

• 3 years of experience in guest relations, front desk management, or hospitality management
• Supervisory or managerial experience (1–2 years) preferred
• Valid Driver's License with clean driving record required

Responsibilities

• Manage guest referrals and check-ins to ensure timely registration and room assignments
• Supervise concierge staff and provide training for excellent guest service
• Coordinate guest amenities, transportation, and special accommodations
• Maintain guest records and room inventory accurately
• Inspect guest rooms and public areas for readiness and cleanliness
• Address guest feedback and resolve concerns promptly

Skills

Leadership

Guest service

Data analysis

Interpersonal skills

Adaptability

Education

High School Diploma or Equivalent

Bachelor's Degree

Tools

Hotel management software

Job description

The American Cancer Society in Dallas, TX is seeking a Guest Relations Manager to lead front desk operations and ensure a seamless, welcoming experience for patients and caregivers.

You will supervise the guest relations and concierge team, manage referrals, room assignments, and occupancy while maintaining accurate records and delivering exceptional service in a fast-paced healthcare environment.