Guest Experience Manager – Front Desk & Concierge

American Cancer Society, Inc.; Dallas (TX); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development

Job summary

American Cancer Society, Inc. in Dallas, Texas is seeking a Guest Relations Manager for Hope Lodge to lead guest relations and front desk operations. You will manage referrals, room allocations, occupancy, and supervise the guest relations & concierge team to optimize guest satisfaction.

The role includes scheduling, staff training, and ensuring a seamless, welcoming experience for patients and caregivers in a fast-paced setting. Benefits and advancement opportunities are available.

Qualifications

• Minimum Degree Required: High School Diploma or Equivalent.
• Preferred Degree: Bachelor's Degree.
• Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with supervisory experience.
• Valid Driver's License with Clean Driving Record is Required.

Responsibilities

• Manage guest referrals and check-ins to ensure timely registration and room assignments (30%).
• Supervise concierge staff and provide training for excellent guest service (25%).
• Coordinate guest amenities, transportation, and special accommodations (15%).
• Maintain guest records and room inventory accurately (10%).
• Conduct inspections of guest rooms and public areas for readiness and cleanliness (10%).
• Address guest feedback and resolve concerns promptly (10%).

Skills

Leadership

Team management

Interpersonal skills

Customer service

Adaptability in fast-paced env

Education

High School Diploma or equivalent

Bachelor's Degree

Tools

Hotel management systems

Reservation software

Job description

American Cancer Society, Inc. in Dallas, Texas is seeking a Guest Relations Manager for Hope Lodge to lead guest relations and front desk operations. You will manage referrals, room allocations, occupancy, and supervise the guest relations & concierge team to optimize guest satisfaction.

The role includes scheduling, staff training, and ensuring a seamless, welcoming experience for patients and caregivers in a fast-paced setting. Benefits and advancement opportunities are available.