Guest Relations & Front Desk Lead

American Chemical Society; Dallas (TX); In loco; USD 52.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Medical benefits

Dental benefits

Retirement plan

Wellness programs

Professional development

Descrizione del lavoro

The American Cancer Society is seeking a Guest Relations Manager to lead guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. You will manage referrals, room allocations, occupancy, and supervise the guest relations team to optimize satisfaction and operational efficiency.

Responsibilities include guiding guest referrals and check-ins, supervising concierge staff, coordinating amenities and transportation, maintaining records, and

Competenze

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Minimum 3 years in guest relations/front desk/hospitality with supervisory experience.
• Valid driver’s license with clean record required.

Mansioni

• Manage guest referrals and check-ins to ensure timely registration and room assignments.
• Supervise concierge staff and provide training for excellent guest service.
• Coordinate guest amenities, transportation, and special accommodations.
• Maintain guest records and room inventory accurately.
• Conduct inspections of guest rooms and public areas for readiness and cleanliness.
• Address guest feedback and resolve concerns promptly.

Conoscenze

Leadership

Hospitality management

Data analysis

Customer service

Front desk management

Formazione

High School Diploma or Equivalent

Bachelor’s Degree

Strumenti

Hotel management systems

Reservation software

Descrizione del lavoro

The American Cancer Society is seeking a Guest Relations Manager to lead guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. You will manage referrals, room allocations, occupancy, and supervise the guest relations team to optimize satisfaction and operational efficiency.

Responsibilities include guiding guest referrals and check-ins, supervising concierge staff, coordinating amenities and transportation, maintaining records, and