Guest Relations Manager: Front Desk & Concierge Lead

American Cancer Society, Inc.; Dallas (TX); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Professional development

Job summary

American Cancer Society, Inc. is seeking a Guest Relations Manager to lead guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers.

You will manage referrals, room allocations, occupancy, and supervise the guest relations & concierge team to optimize satisfaction and efficiency. The role requires a minimum of 3 years in guest relations or hospitality, with supervisory experience, and a valid driver's license.

Qualifications

• Minimum 3 years of experience in guest relations or hospitality, with 1–2 years in a supervisory role.
• Valid Driver's License with clean driving record.
• High school diploma or equivalent; bachelor’s degree preferred.

Responsibilities

• Manage guest referrals and check-ins to ensure timely registration and room assignments.
• Supervise concierge staff and provide training for excellent guest service.
• Coordinate guest amenities, transportation, and special accommodations.
• Maintain guest records and room inventory accurately.
• Conduct inspections of guest rooms and public areas for readiness and cleanliness.
• Address guest feedback and resolve concerns promptly.

Skills

Leadership

Team management

Guest services

Data analysis

Hospitality management

Education

High School Diploma or Equivalent

Bachelor's Degree (preferred)

Tools

Hotel management systems

Reservation software

Job description

American Cancer Society, Inc. is seeking a Guest Relations Manager to lead guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers.

You will manage referrals, room allocations, occupancy, and supervise the guest relations & concierge team to optimize satisfaction and efficiency. The role requires a minimum of 3 years in guest relations or hospitality, with supervisory experience, and a valid driver's license.