Guest Experience & Concierge Manager

American Cancer Society; St. Louis (MO); Presencial; USD 40.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development

Descripción de la vacante

The American Cancer Society in Missouri is seeking a Guest Relations Manager to lead guest relations and front desk operations, delivering a welcoming experience for patients and caregivers.

You will supervise referrals, room allocations, occupancy, and a guest relations & concierge team to optimize satisfaction and efficiency. The role requires strong leadership, hospitality experience, and data-driven occupancy analysis.

Formación

• Minimum of a high school diploma or equivalent.
• Preferred Bachelor's degree.
• At least 3 years in guest relations or hospitality with 1–2 years in supervision.
• Valid Driver's License with clean driving record.

Responsabilidades

• Lead concierge/front desk team to ensure smooth check-in/out and excellent guest service.
• Manage guest referrals, screening, and room allocation to maximize occupancy.
• Supervise front desk operations including phone inquiries and guest requests.
• Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping.
• Track occupancy data to inform decisions and improve operations.
• Resolve guest concerns and implement service recovery solutions.

Conocimientos

Leadership

Data analysis

Customer service

Interpersonal skills

Hospitality management

Educación

High School Diploma or Equivalent

Bachelor's Degree

Herramientas

Hotel management systems

Reservation software

Descripción del empleo

The American Cancer Society in Missouri is seeking a Guest Relations Manager to lead guest relations and front desk operations, delivering a welcoming experience for patients and caregivers.

You will supervise referrals, room allocations, occupancy, and a guest relations & concierge team to optimize satisfaction and efficiency. The role requires strong leadership, hospitality experience, and data-driven occupancy analysis.