Guest Relations Lead: Front Desk & Concierge

American Cancer Society, Inc.; Missouri; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development

Job summary

The American Cancer Society, Hope Lodge in Saint Louis, MO, seeks a Guest Relations Coordinator to manage guest referrals, check-ins, and front desk operations, ensuring a welcoming experience for patients and caregivers. You will lead the concierge team, coordinate room allocations, and maintain guest records to support smooth lodge operations.

The role requires a High School Diploma or equivalent, with 2+ years in hospitality or guest services.

Qualifications

• High School Diploma or equivalent required.
• Hospitality management or related certification preferred.
• Experience in guest services or front desk operations.

Responsibilities

• Lead concierge/front desk team to ensure smooth check-in/out and guest service.
• Manage guest referrals, screening, and room allocation.
• Supervise front desk operations including phone inquiries and guest requests.
• Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping.
• Track occupancy data to inform decisions and improve operations.
• Resolve guest concerns and implement service recovery solutions.

Skills

Communication

Interpersonal skills

Team leadership

Organizational skills

Microsoft Office

Education

High School Diploma or Equivalent

Tools

Reservation systems

Front desk software

Job description

The American Cancer Society, Hope Lodge in Saint Louis, MO, seeks a Guest Relations Coordinator to manage guest referrals, check-ins, and front desk operations, ensuring a welcoming experience for patients and caregivers. You will lead the concierge team, coordinate room allocations, and maintain guest records to support smooth lodge operations.

The role requires a High School Diploma or equivalent, with 2+ years in hospitality or guest services.