Guest Relations Manager — Luxury VIP & Loyalty Lead

Autograph Collection; West Palm Beach (FL); On-site; USD 60,000 - 62,000; Full time

Benefits offered by this job

Unlimited paid time off

Medical insurance

401(k) plan with employer match

Job summary

The Ben Hotel, part of the Autograph Collection by Marriott, in West Palm Beach, seeks a hands-on Guest Relations Manager. You will lead guest experience, VIP services, and loyalty programs, coordinating with Front Office, Club Lounge, Food & Beverage, and other teams to deliver personalized service from arrival to departure.

The ideal candidate brings at least two years as a front desk supervisor or four years front office hotel experience, fluent English, and a strong understanding of front

Qualifications

• Minimum two years as a front desk supervisor or four years front office experience in hotel work.
• Fluent in oral and written English.
• Strong knowledge of front office procedures.
• Able to handle cash and basic math.

Responsibilities

• Oversee guest arrival, departure, and in-house experiences with personalized service.
• Maintain a visible management presence in Front Office and Club Lounge.
• Coordinate with Front Office, Housekeeping, Concierge, and restaurant teams.
• Plan VIP arrivals, departures, and amenities.
• Support loyalty programs and VIP recognition.
• Respond to guest inquiries with care and timely follow-through.
• Champion guest recovery and service improvements.
• Ensure a safe, welcoming environment and support hotel financial success.

Skills

Front desk supervision

Front office experience

Customer service

English fluency

Education

High School diploma

Tools

POS system

PMS

MARSHA

EMPOWER

Job description

The Ben Hotel, part of the Autograph Collection by Marriott, in West Palm Beach, seeks a hands-on Guest Relations Manager. You will lead guest experience, VIP services, and loyalty programs, coordinating with Front Office, Club Lounge, Food & Beverage, and other teams to deliver personalized service from arrival to departure.

The ideal candidate brings at least two years as a front desk supervisor or four years front office hotel experience, fluent English, and a strong understanding of front