VIP Guest Experience Architect

Four Seasons Hotels Ltd; Florida; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive Salary & Wages

Comprehensive Benefits Package

401(k) Retirement Plan

Excellent Training and Development Op-

Complimentary Accommodations at other

Complimentary Dry Cleaning for Empl. R

Complimentary Employee Meals

Job summary

Four Seasons Palm Beach is seeking a Guest Experience Manager to oversee and enhance the VIP guest journey, ensure personalized service, and collaborate across Front Office, Housekeeping, Food & Beverage, Spa, and other departments.

As an Assistant Manager within the Front Office, you will support resort operations, drive service excellence, and participate in daily meetings to elevate the guest experience for luxury travelers at our Five-Star resort in Florida.

Qualifications

• Bachelor’s Degree requirement.
• Operational management experience in Rooms, Front Office, F&B, or luxury hospitality.
• Strong leadership and guest-experience focus.
• Excellent communication and relationship-building skills.
• Service recovery and problem-solving abilities.
• Ability to personalize guest experiences and anticipate needs.
• Attention to detail and organizing skills.
• Collaboration across multiple departments.
• English proficiency.

Responsibilities

• Create customized and memorable guest experiences with personalized service.
• Lead VIP guest journey from pre-arrival to post-stay follow-up.
• Address VIP concerns promptly and resolve before departure.
• Coordinate VIP experiences across Housekeeping, F&B, Spa, and Front Office.
• Provide Resort Assistant Manager coverage when needed.
• Communicate VIP arrivals and preferences to leadership.
• Monitor guest satisfaction and drive loyalty and service improvements.

Skills

Leadership

Communication

Problem-solving

Guest experience

Education

Bachelor’s Degree

Job description

Four Seasons Palm Beach is seeking a Guest Experience Manager to oversee and enhance the VIP guest journey, ensure personalized service, and collaborate across Front Office, Housekeeping, Food & Beverage, Spa, and other departments.

As an Assistant Manager within the Front Office, you will support resort operations, drive service excellence, and participate in daily meetings to elevate the guest experience for luxury travelers at our Five-Star resort in Florida.