Guest Experience Leader - VIP & Loyalty Programs

Sage Hospitality; West Palm Beach (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Unlimited paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Health Savings / Flexible Spending

Life and AD&D insurance

Tuition reimbursement

Employee Assistance Program

Hotel discounts

Employee Referral Bonus up to $1,000

Job summary

The Ben Hotel and Sage Hospitality Group seek a Guest Relations Manager who creates personalized, memorable guest experiences in West Palm Beach, FL. This hands-on leader partners with Front Office, Housekeeping, and F&B to anticipate needs and deliver seamless service reflecting The Ben’s luxury story.

The role focuses on guest loyalty, VIP coordination, and authentic hospitality, while guiding associates to uphold brand standards and elevate every stay.

Qualifications

• Experience with front desk supervision or front office operations is required.

Responsibilities

• Oversee guest arrival, departure and in-house experience with personalized service.
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Skills

Front office procedures

Guest services

Cash handling

English fluency

Communication

Organization

Training

Education

High School diploma or equivalent

Job description

The Ben Hotel and Sage Hospitality Group seek a Guest Relations Manager who creates personalized, memorable guest experiences in West Palm Beach, FL. This hands-on leader partners with Front Office, Housekeeping, and F&B to anticipate needs and deliver seamless service reflecting The Ben’s luxury story.

The role focuses on guest loyalty, VIP coordination, and authentic hospitality, while guiding associates to uphold brand standards and elevate every stay.