Luxury Guest Experience Concierge

Sage Hospitality; West Palm Beach (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer matching

Paid time off

Employee discounts

Tuition reimbursement

Lifestyle discounts

Employee assistance program

Job summary

The Ben in West Palm Beach is seeking a Guest Experience Ambassador to deliver seamless, personalized in-room experiences for guests throughout their stay. Assigned to approximately 30 rooms daily, the Ambassador acts as floor host, concierge, and service liaison, coordinating across Front Desk, Housekeeping, Engineering and In-Room Dining to uphold luxury standards.

This role requires presence, emotional intelligence, and a passion for anticipatory service, with 11:00 AM to 7:00 PM shifts and a

Qualifications

• High school education or equivalent.
• 1–2 years of experience in a related hospitality role.
• Supervisory skills and knowledge of hotel operations.

Responsibilities

• Coordinate with Front Desk to manage room assignments and guest preferences.
• Inspect stayover rooms for presentation and luxury standards; coordinate turnover.
• Act as hub between Front Desk, Housekeeping, Engineering and In‑Room Dining.
• Anticipate guest needs and resolve concerns discreetly to maintain privacy and comfort.

Skills

Interpersonal presence

Detail oriented

Emotional intelligence

Guest awareness

Anticipatory service

Communication across departments

Education

High school diploma or equivalent

Job description

The Ben in West Palm Beach is seeking a Guest Experience Ambassador to deliver seamless, personalized in-room experiences for guests throughout their stay. Assigned to approximately 30 rooms daily, the Ambassador acts as floor host, concierge, and service liaison, coordinating across Front Desk, Housekeeping, Engineering and In-Room Dining to uphold luxury standards.

This role requires presence, emotional intelligence, and a passion for anticipatory service, with 11:00 AM to 7:00 PM shifts and a