VIP Guest Experience Manager

Four Seasons; Palm Beach (FL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary & Wages

401(k) Retirement Plan

Complimentary Accommodations at other

Complimentary Dry Cleaning forEmployee

Complimentary Employee Meals

Job summary

Four Seasons Palm Beach is seeking a Guest Experience Manager to oversee and elevate the VIP guest journey, ensuring personalized planning and flawless service across Front Office, Housekeeping, Pool & Beach, Food & Beverage, Spa, and related departments.

You will partner with Resort leadership to maintain luxury standards, lead a collaborative team, and resolve issues promptly to maximize guest satisfaction and loyalty.

Qualifications

• Bachelor's Degree required.
• Experience managing luxury hospitality operations.
• Strong leadership and guest-service orientation.

Responsibilities

• Oversee and enhance guest experiences with VIP recognition and personalized service.
• Coordinate VIP arrivals, pre-arrival planning, and in-house experiences across departments.
• Monitor guest satisfaction and drive service recovery when needed.
• Collaborate with Front Office, Housekeeping, Food & Beverage, Spa, and other teams to ensure seamless operations.
• Provide coverage as Resort Assistant Manager as needed.

Skills

Leadership

Guest experience focus

Communication

Problem solving

Organization

Interdepartmental collaboration

English proficiency

Education

Bachelor's Degree

Job description

Four Seasons Palm Beach is seeking a Guest Experience Manager to oversee and elevate the VIP guest journey, ensuring personalized planning and flawless service across Front Office, Housekeeping, Pool & Beach, Food & Beverage, Spa, and related departments.

You will partner with Resort leadership to maintain luxury standards, lead a collaborative team, and resolve issues promptly to maximize guest satisfaction and loyalty.