Players Club Representative (Part Time)

Bally’s Corporation; Baton Rouge (LA); On-site; USD 11,000 - 19,000; Full time

Job summary

Bally's Corporation is seeking a Player's Club Representative in Baton Rouge, LA to assist guests with promotions, events, lodging, and transportation while delivering outstanding service.

You will build guest relations, handle reservations, answer inquiries, and promote upcoming events. A high school diploma is preferred; Louisiana Gaming Permit may be required. Flexible shifts including nights and weekends are possible.

Qualifications

• Customer-facing role with strong communication and problem-solving abilities.
• Ability to manage guest inquiries, reservations and promotions knowledge.
• Professional demeanor and teamwork within a casino environment.

Responsibilities

• Assist and inform guests on promotions, events, lodging and transportation.
• Build guest relations and ensure a welcoming atmosphere.
• Handle reservations for events, promotions and accommodations.
• Answer calls and maintain up-to-date knowledge of casino offerings.
• Promote upcoming events and communicate details across departments.
• Book event, hotel and restaurant reservations as requested.
• Adhere to company policies and resolve guest issues while preserving relationships.

Skills

Guest service

Reservations handling

Phone etiquette

Promotions knowledge

Casino knowledge

Education

High school diploma or GED

Tools

Casino tracking programs

Job description

Jump into the role

The Player's Club Representative is responsible for assisting and informing guests of marketing promotions, casino events, lodging and transportation questions, or any other question a guest may have, and providing outstanding guest service to internal and external guests.

About the role

Responsibilities:

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Responsible for assisting with reservations for events, promotions and guest accommodations.
• Answer all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
• Communicate details of and responsible for assisting with promotions, mailings and other offers with all departments.
• Ability to understand and use casino tracking programs.
• Provide valuable feedback on guest preference and their expectations.
• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
• Book event, hotel and restaurant reservations for guests upon request.
• Make announcements throughout shift promoting upcoming events.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

Target Salary Range: $14.00 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Role requirements

• Must be able to obtain a Louisiana State Gaming Permit
• Must possess excellent guest service skills to effectively deal with guests
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company
• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills
• A high school diploma or GED equivalent is preferred

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.