Guest Experience Cashier

Bally's; Baton Rouge (LA); On-site; USD 14,000 - 19,000; Full time

Job summary

Bally's in Baton Rouge is seeking a team member to build guest relations during every shift, greet guests, and seat them in a welcoming manner.

You will use POS systems, handle cash, and collect payments for meals, with the requirement of being 18+ to sell alcohol. Flexibility for late nights, weekends, and holidays is expected, along with maintaining a clean dining area and delivering outstanding guest service.

Qualifications

• High school diploma or GED preferred.
• Excellent teamwork and guest service skills.
• Ability to interact professionally with guests and team members.
• Must be 18 years of age to sell alcohol.
• Able to work flexible schedule.

Responsibilities

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Appropriately use all related equipment and point of sale systems.
• Understand and adhere to all cash and comp handling procedures and policies.
• Accurately collect payment for meals and give change when needed.
• Answer phone calls, greet guests, keep track of seat availability and seat guests in restaurant.
• Assists wait staff, to include bussing and resetting tables.
• Roll silverware, set up food stations or dining areas to prepare for the next shift or for large parties.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

Skills

Guest relations

POS systems

Cash handling

Customer service

Teamwork

Interpersonal skills

Communication

Professional demeanor

Gaming industry experience

Education

High school diploma or GED

Job description

Bally's in Baton Rouge is seeking a team member to build guest relations during every shift, greet guests, and seat them in a welcoming manner.

You will use POS systems, handle cash, and collect payments for meals, with the requirement of being 18+ to sell alcohol. Flexibility for late nights, weekends, and holidays is expected, along with maintaining a clean dining area and delivering outstanding guest service.