Guest Relations Coordinator - Flexible Hours, Free Parking

HV Global Management Corporation; United States; On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Free on-site parking

Department celebrations

Associate appreciation week

Recognition programs

Coat and shoe stipend

Job summary

Hyatt Vacation Ownership is seeking a friendly Front Desk/Guest Services associate to assist guests, provide directions and information about property amenities, services, and local areas of interest and activities.

You will coordinate with hotel departments to resolve requests, relay messages, and ensure guest satisfaction. The role requires professional communication, flexibility to work evenings, weekends, and holidays, and a courteous, customer-focused attitude.

Qualifications

• Provide courteous guest service and clear communication.
• Ability to handle guest requests and follow up for satisfaction.
• Stand, sit, or walk for extended periods; flexible schedule.

Responsibilities

• Greet guests and provide directions and information about amenities.
• Handle guest requests and resolve issues by coordinating with departments.
• Relay messages accurately and respond to VIP arrivals.
• Maintain professional appearance and protect company assets.
• Answer phones with appropriate etiquette and document communications.
• Support a flexible schedule including evenings, weekends, and holidays.

Job description

Hyatt Vacation Ownership is seeking a friendly Front Desk/Guest Services associate to assist guests, provide directions and information about property amenities, services, and local areas of interest and activities.

You will coordinate with hotel departments to resolve requests, relay messages, and ensure guest satisfaction. The role requires professional communication, flexibility to work evenings, weekends, and holidays, and a courteous, customer-focused attitude.