Guest Relations Coordinator

HV Global Management Corporation; United States; On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Free on-site parking

Department celebrations

Associate appreciation week

Recognition programs

Coat and shoe stipend

Job summary

Hyatt Vacation Ownership is seeking a friendly Front Desk/Guest Services associate to assist guests, provide directions and information about property amenities, services, and local areas of interest and activities.

You will coordinate with hotel departments to resolve requests, relay messages, and ensure guest satisfaction. The role requires professional communication, flexibility to work evenings, weekends, and holidays, and a courteous, customer-focused attitude.

Qualifications

• Provide courteous guest service and clear communication.
• Ability to handle guest requests and follow up for satisfaction.
• Stand, sit, or walk for extended periods; flexible schedule.

Responsibilities

• Greet guests and provide directions and information about amenities.
• Handle guest requests and resolve issues by coordinating with departments.
• Relay messages accurately and respond to VIP arrivals.
• Maintain professional appearance and protect company assets.
• Answer phones with appropriate etiquette and document communications.
• Support a flexible schedule including evenings, weekends, and holidays.

Job description

Hourly Rate: $24.75

JOB SUMMARY

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

CORE WORK ACTIVITIES

Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays. Perform other reasonable job duties as requested by Supervisors.

SITE SPECIFIC PERKS

• Free On-Site Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Company branded winter coat and work shoe stipend provided

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We're in the business of creating happiness. For our nearly 100,000 Owner families and our many guests, and for our talented, passionate associates. Every day, we do work that has value, and we see it reflected in the smiling faces of the people whose lives we touch. And that makes for a truly fulfilling career. Join a growing, innovative company focused on leading the industry with genuine care - and with enthusiasm for the power of vacations to make life better. You'll enjoy competitive pay and benefits, career development opportunities, rewarding relationships, and a culture that promotes fun, work-life balance, respect, collaboration, and diversity.