Guest Relations Coordinator

Starwood Hotels; United States; On-site; USD 36,000 - 50,000; Full time

Job summary

Starwood Hotels is seeking a Guest Relations Coordinator to deliver an elevated guest experience and support daily operations with strong organization and attention to detail.

The role focuses on managing VIP communications, coordinating guest arrangements, and partnering with Housekeeping and In-Room Dining. A minimum of 2 years in a similar role in a luxury hotel is preferred.

Qualifications

• Minimum 2 years in similar guest relations or luxury hotel operations.
• Strong communication, verbal and written.
• Able to meet the demands of a 24-hour operation.

Responsibilities

• Manage VIP communications, responding to requests promptly and professionally.
• Coordinate all guest arrangements, including room preferences, dining, activities, and special requests.
• Track arrivals, room readiness, and amenities; partner closely with Housekeeping and In-Room Dining.
• Welcome VIP guests and ensure a refined, personalized arrival experience and during stay.
• Prepare upcoming reservations, send pre-arrival communications, and maintain accurate guest records.
• Monitor amenity orders, costs, and delivery; complete monthly reporting.
• Maintain inventory, organize supplies, and ensure a polished, well-managed workspace.

Skills

Exceptional guest service

Strong communication skills

Organizational skills

Multitasking

Problem-solving

Discretion & confidentiality

Typing & computer skills

Education

High school diploma or equivalent

Tools

HMS

KYC

SevenRooms

RTR

Salesforce

Job description

Grow with us…

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Guest Relations Coordinator

Deliver a seamless, elevated guest experience while supporting daily operations through strong organization, coordination, and attention to detail.

Key Responsibilities

• Manage VIP communications, responding to requests promptly and professionally.
• Coordinate all guest arrangements, including room preferences, dining, activities, and special requests.
• Track arrivals, room readiness, and amenities; partner closely with Housekeeping and In-Room Dining.
• Welcome VIP guests and ensure a refined, personalized arrival experience and during stay.
• Prepare upcoming reservations, send pre-arrival communications, and maintain accurate guest records.
• Monitor amenity orders, costs, and delivery; complete monthly reporting.
• Maintain inventory, organize supplies, and ensure a polished, well-managed workspace.

Requirements

• Resourceful and proactive
• Typing and computer skills
• Strong organizational and time-management skills with attention to detail.
• Exceptional guest service and communication abilities.
• Ability to multitask in a fast-paced, luxury hospitalityenvironment.
• Strong cross-departmental coordination and problem-solving skills.
• Professional demeanor with discretion and confidentiality.
• High school diploma or equivalent certification.

Preferred

• Experience with hospitality systems such as HMS, KYC, SevenRooms, RTR, SalesForce.

Reporting Relationship

• Reports to the Assistant Director of Guest Relations.

About you…

Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience.

Excels at communication, both verbal and written.

Is flexible and willing to meet the demands of a 24-hour operation.

Prior experience in a quality luxury hotel brand.

About us…

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$31.00 Per Hour

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.