Guest Relations Coordinator

1 Hotels; United States; On-site; USD 62,000 - 66,000; Full time

Job summary

1 Hotels is seeking a Guest Relations Coordinator to deliver an elevated guest experience by coordinating VIP services, room preferences, dining, and activities. You will track arrivals and ensure a personalized arrival and stay, while maintaining accurate guest records and coordinating with Housekeeping and In-Room Dining.

Strong organizational skills, proactivity, and a background in luxury hospitality are required, with flexibility for a 24-hour operation.

Qualifications

• High school diploma or equivalent certification.
• Experience delivering high-level guest service in luxury hospitality.
• Strong written and verbal communication with attention to detail.
• Ability to multitask in a fast-paced environment and coordinate across departments.

Responsibilities

• Manage VIP communications and respond promptly and professionally.
• Coordinate guest arrangements including room preferences, dining, activities, and special requests.
• Track arrivals, room readiness, and amenities; collaborate with Housekeeping and In-Room Dining.
• Welcome VIPs and ensure a refined arrival experience and during stay.
• Prepare reservations, send pre-arrival communications, and maintain guest records.
• Monitor amenity orders, costs, and monthly reporting.
• Maintain inventory and organize supplies for a polished workspace.

Skills

Typing

Organization

Guest service

Communication

Multitasking

Discretion

Education

High school diploma

Tools

HMS

KYC

SevenRooms

RTR

Salesforce

Job description

## Guest Relations CoordinatorApplylocations: 1 Hotel Hanalei Baytime type: Full timeposted on: Posted Yesterdayjob requisition id: JR105052Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.**Guest Relations Coordinator**Deliver a seamless, elevated guest experience while supporting daily operations through strong organization, coordination, and attention to detail.**Key Responsibilities*** Manage VIP communications, responding to requests promptly and professionally.* Coordinate all guest arrangements, including room preferences, dining, activities, and special requests.* Track arrivals, room readiness, and amenities; partner closely with Housekeeping and In-Room Dining.* Welcome VIP guests and ensure a refined, personalized arrival experience and during stay.* Prepare upcoming reservations, send pre-arrival communications, and maintain accurate guest records.* Monitor amenity orders, costs, and delivery; complete monthly reporting.* Maintain inventory, organize supplies, and ensure a polished, well-managed workspace.**Requirements*** Resourceful and proactive* Typing and computer skills* Strong organizational and time-management skills with attention to detail.* Exceptional guest service and communication abilities.* Ability to multitask in a fast-paced, luxury hospitality environment.* Strong cross-departmental coordination and problem-solving skills.* Professional demeanor with discretion and confidentiality.* High school diploma or equivalent certification.**Preferred*** Experience with hospitality systems such as HMS, KYC, SevenRooms, RTR, SalesForce.**Reporting Relationship*** Reports to the Assistant Director of Guest Relations.About you... Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience. Excels at communication, both verbal and written. Is flexible and willing to meet the demands of a 24-hour operation. Prior experience in a quality luxury hotel brand.**About us...**As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.$31.00 Per HourStarwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up. Read on to learn more about our new opportunities, open now