Guest Services Manager

Starwood Hotels; Princeville (HI); On-site; USD 85,000 - 100,000; Full time

Job summary

Starwood Hotels seeks a skilled supervisor for the Front Office and Valet team at 1 Hotel Hanalei Bay in Hawaii. This role focuses on ensuring an exceptional guest experience by leading a dedicated team and supervising operations. Candidates should have a strong background in hotel operations, a passion for guest service, and at least two years of supervisory experience in a luxury hotel environment.

The position offers a competitive salary of $85,000-$100,000 annually plus incentive bonuses. Join a commitment to a diverse and inclusive workplace that values sustainability and excellent service.

Qualifications

• Minimum of 2 years' experience in a Front Office/Valet supervisory role.
• Ability to read and interpret business procedures and regulations.
• Strong communication skills in English.

Responsibilities

• Supervise the Valet and Front Office team to enhance guest experience.
• Attend to guests' requests and manage team operations.
• Ensure operational compliance with hotel standards.

Skills

Leadership

Guest service

Analytical thinking

Problem solving

Education

Bachelor’s degree

Tools

HMS

Job description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

As a luxury lifestyle hotel brand inspired by nature, we cultivate the best of eco-conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service. We are inspired by a simple idea: those that travel the world also care about it.

The Valet and Front Office team are the heart of every single one of our hotels. It’s the team who first greets guests when they step onto property at 1 Hotel Hanalei Bay, attends to their every request, and introduces them to the brand. Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to self-assuredness and an ability to get along with everyone. Not to mention an almost instinctive desire to enhance the stay of every single guest.

About You

• Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training, or equivalent combination of education and experience.
• Passionate about hotel operations and guest service with a minimum of 2 years' experience working in a Front Office/ Valet supervisory role, preferably within an upper upscale or luxury hotel environment.
• Ability to read and interpret general business periodicals, technical procedures, or government regulations.
• Ability to read, write, speak, and understand English.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• While performing the duties of this job, the employee is regularly required to stand and talk or hear.
• The employee is frequently required to walk; sit; and use hands to finger, handle, or feel objects, tools, or controls.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and color vision.
• While performing the duties of this job, the employee occasionally works in outside weather conditions.
• The noise level in the work environment is usually moderate.

Preferred

• Prior experience in a quality luxury hotel or similar industry.
• Knowledge of hotel structure and interaction between departments.
• Prior experience with HMS

Benefits

$85,000-100,000 annually + incentive bonus

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.