Guest Relations Coordinator

1 Hotel Kauai, L.L.C.; Hanalei (HI); On-site; USD 35,000 - 50,000; Full time

Job summary

1 Hotel Kauai, L.L.C. is seeking a Guest Relations Coordinator to ensure exceptional VIP experiences in a luxury setting. You will manage communications, coordinate guest arrangements, and maintain accurate records to support a seamless stay.

Ideal candidates bring at least 2 years in a similar role, strong communication, and discretion in a fast-paced, upscale environment. Experience with HMS, KYC, SevenRooms, RTR, or Salesforce is preferred.

Qualifications

• Minimum 2 years in a similar luxury hotel guest relations role.
• Strong communication skills and ability to multitask in a fast-paced environment.
• High school diploma or equivalent.
• Professional discretion and confidentiality.
• Experience with HMS, KYC, SevenRooms, RTR, or Salesforce is preferred.

Responsibilities

• Manage VIP communications, responding to requests promptly and professionally.
• Coordinate all guest arrangements, including room preferences, dining, activities, and special requests.
• Track arrivals, room readiness, and amenities; partner closely with Housekeeping and In‑Room Dining.
• Welcome VIP guests and ensure a refined, personalized arrival experience during stay.
• Prepare upcoming reservations, send pre‑arrival communications, and maintain accurate guest records.
• Monitor amenity orders, costs, and delivery; complete monthly reporting.
• Maintain inventory, organize supplies, and ensure a polished, well‑managed workspace.

Skills

Resourceful

Typing

Organizational skills

Guest service

Communication

Time management

Multitasking

Cross-department coordination

Discretion confidentiality

Education

High school diploma

Tools

HMS

KYC

SevenRooms

RTR

Salesforce

Job description

Guest Relations Coordinator

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Key Responsibilities

• Manage VIP communications, responding to requests promptly and professionally.
• Coordinate all guest arrangements, including room preferences, dining, activities, and special requests.
• Track arrivals, room readiness, and amenities; partner closely with Housekeeping and In‑Room Dining.
• Welcome VIP guests and ensure a refined, personalized arrival experience during stay.
• Prepare upcoming reservations, send pre‑arrival communications, and maintain accurate guest records.
• Monitor amenity orders, costs, and delivery; complete monthly reporting.
• Maintain inventory, organize supplies, and ensure a polished, well‑managed workspace.

About You

Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience, strong communication skills, flexibility, and experience in a quality luxury hotel brand.

Requirements

• Resourceful and proactive
• Typing and computer skills
• Strong organizational and time‑management skills with attention to detail
• Exceptional guest service and communication abilities
• Ability to multitask in a fast‑paced, luxury hospitality environment
• Strong cross‑departmental coordination and problem‑solving skills
• Professional demeanor with discretion and confidentiality
• High school diploma or equivalent certification
• Preferred Experience with hospitality systems such as HMS, KYC, SevenRooms, RTR, SalesForce

Reporting Relationship

Reports to the Assistant Director of Guest Relations.

Compensation

$31.00 Per Hour

Equal Opportunity Employer

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non‑discrimination on any protected basis covered under applicable law.

Special Accommodations

If you require any special accommodations, please visit People Operations.