Guest Experience Supervisor $24/HR

Starwood Hotels; Miami (FL); On-site; USD 33,062 - 44,083; Full time

Job summary

Starwood Hotels in Miami is seeking a Guest Experience Supervisor to lead and inspire the Front Office team and ensure outstanding guest satisfaction. You will uphold luxury standards and support daily hotel operations to maintain service quality across the property.

We value leaders who are collaborative, customer-focused, and able to thrive in a fast-paced luxury environment. Fluent English communication and flexibility to work days, evenings, weekends, and holidays are essential.

Qualifications

• 1–3 years of experience within the Rooms Division, preferably in Front Office, at a luxury hotel.
• A post-secondary diploma or degree in Hospitality Management or a related field is preferred.
• Strong knowledge of Front Office operations and a commitment to maintaining exceptional guest satisfaction and operational excellence.
• Excellent verbal and written English communication skills.

Responsibilities

• Lead and inspire the Front Office team to deliver exceptional guest experiences.
• Maintain our high product and service quality standards and support day-to-day hotel operations.
• Foster a collaborative and engaging team environment in a fast-paced, guest-focused setting.

Skills

Guest service

Team leadership

Front Office operations

English communication

Education

Diploma in Hospitality Management

Job description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

We love this role at SH Hotels & Resorts because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative—and further develop your leadership skills in our Front Office department.

We have an opportunity for a service-minded Guest Experience Supervisor to lead and inspire our great-natured service team. In this role, you'll help ensure exceptional guest satisfaction by maintaining our high product and service quality standards while supporting the day-to-day operations of the hotel in alignment with 1 Hotels brand standards. Whether you're welcoming guests arriving from across the globe or just around the corner, you'll create a friendly atmosphere of genuine hospitality while helping foster a collaborative and engaging team environment.

About You...

Passionate about luxury hospitality, guest service, and creating exceptional guest experiences.

A post-secondary diploma or degree in Hospitality Management or a related field is preferred.

1–3 years of experience within the Rooms Division, preferably in Front Office, at a luxury hotel.

Previous experience in a lead or supervisory capacity within a quality luxury hotel brand is preferred. Strong knowledge of Front Office operations and a commitment to maintaining exceptional guest satisfaction and operational excellence.

A collaborative team player who leads by example and thrives in a fast-paced, guest-focused environment.

Excellent verbal and written English communication skills.

Professional appearance and demeanor that reflects the 1 Hotels brand and culture.

Comfortable standing and moving throughout the shift as required.

Flexible and available to work days, evenings, weekends, and holidays to support a 24-hour hotel operation.

About Us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$24

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.