Guest & Property Operations Specialist

FirstService Residential; Boca Raton (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Full medical plans

Dental and Vision

401k with company match

Paid holidays

Paid time off

Job summary

FirstService Residential is seeking a dedicated Operations Staff member in Boca Raton to welcome residents and guests, assist in property operations, and maintain logs and forms. The role emphasizes safety, emergency response, and courteous service across shifts and duties.

You'll monitor systems, support the Receiving and Front Desk teams, supervise moves, and assist the Property Manager as needed. Strong customer service and IT phrase with CPR/AED desirable; bilingual abilities are a plus.

Qualifications

• Minimum of High School diploma or equivalency required.
• CPR AED Certification is desirable.
• Two (2) or three (3) years of experience in a similar position preferred.
• Effective written and verbal communication skills.
• Must possess strong customer service background.
• Strong customer service, communication and interpersonal skills required.
• Multiple language fluency is desirable.
• Strong command of information system hardware/software is required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Control Systems and Emergency Response Systems
• Responds to emergency situations in a timely manner.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Works shifts that are subject to change based on property needs.
• All employees are required to check in with the Property Manager during the issuance of Tropical Storm or Hurricane Watch or Warning
• Be courteous and respectful to fellow employees, residents, and guests.
• Maintain assigned areas in a neat and safe manner.
• Safety procedures must be maintained and adhered to; report issues to the Property Manager.
• Attend the mandatory staff meetings.
• Supervise moves, deliveries and check status of all unit owner construction; report damage to common areas to Property Manager.
• Assist Receiving Dept. to keep deliveries/moves orderly and compliant with Regulations.
• Assist Unit Owners, Residents and Guests; refer questions to Management office.
• Retrieve packages for Residents from Receiving Office after hours or when needed.
• Relieve Receiving clerk and Front Desk staff as needed.
• Monitor Valet Personnel for compliance with traffic guidelines in garage and ramp.
• Check First Alarm Panel at shift start/end; report troubles in writing.
• Assist Property Manager and Administrative Assistant as needed.
• Respond to mechanical, medical or police emergencies; assist as necessary.
• Report problems to Property Manager; record irregularities on Incident Reports.
• May be assigned other duties by Operations Manager and/or Property Manager.

Skills

Customer service

Communication

Interpersonal skills

Emergency response

Multilingual

CPR AED certification

IT literacy

Education

High School diploma or equivalent

Tools

Information systems hardware/software

Job description

FirstService Residential is seeking a dedicated Operations Staff member in Boca Raton to welcome residents and guests, assist in property operations, and maintain logs and forms. The role emphasizes safety, emergency response, and courteous service across shifts and duties.

You'll monitor systems, support the Receiving and Front Desk teams, supervise moves, and assist the Property Manager as needed. Strong customer service and IT phrase with CPR/AED desirable; bilingual abilities are a plus.