Guest & Owner Experience Manager

HV Global Marketing Corporation; United States; On-site; USD 72,000 - 88,000; Full time

Job summary

Hyatt Vacation Ownership is recruiting for an Owner/Customer Relations role in the United States. The position focuses on satisfying owners and guests, addressing issues, and coordinating strategies to reduce cancellations while maximizing satisfaction across sales galleries and front desks.

It involves leading teams, scheduling, and ensuring top-tier hospitality and service. The ideal candidate has a high school diploma or GED with at least 2 years in a similar role, and strong English language

Qualifications

• High school diploma or GED; minimum 2 years experience in a similar position.
• Proficiency in English; additional language required for certain positions (if applicable).

Responsibilities

• Interact with owners and customers to ensure complete satisfaction with their experience.
• Respond to owner and customer questions, complaints, and/or concerns.
• Responds to cancellations with call back to customer.
• Research owner and customer issues and work with various internal groups to resolve each issue.
• Develops plans to proactively deal with and mitigate common owner and customer problems/complaints.

Skills

Proficiency in English

Education

High school diploma or GED

Job description

Hyatt Vacation Ownership is recruiting for an Owner/Customer Relations role in the United States. The position focuses on satisfying owners and guests, addressing issues, and coordinating strategies to reduce cancellations while maximizing satisfaction across sales galleries and front desks.

It involves leading teams, scheduling, and ensuring top-tier hospitality and service. The ideal candidate has a high school diploma or GED with at least 2 years in a similar role, and strong English language