Sales Experience Lead - Owner & Guest Care

Marriott Ownership Resorts, Inc.; Florida; Hybrid; USD 90,000 - 110,000; Full time

Job summary

Marriott Vacations Worldwide is seeking a Sales Experience Manager to lead owner and guest relations, optimize tour flow, and oversee sales gallery operations. You will coordinate administrative support, onboarding, and process tracking for Sales staff while working closely with Sales leadership to maximize satisfaction and performance.

The role requires flexible scheduling, strong communication, and adherence to company standards across properties.

Qualifications

• Leadership and people-management experience.
• Strong communication and interpersonal skills.
• Proven ability to analyze issues and drive resolutions.
• Ability to plan, organize and coordinate complex processes.
• Experience in sales operations and customer-facing roles.

Responsibilities

• Oversee sales gallery operations and front desk activities.
• Lead and coach sales teams to maximize tour flow and closing rates.
• Coordinate onboarding, HR processes, and admin tasks for Sales staff.
• Respond to owner/customer inquiries and resolve issues promptly.
• Track issues, report trends, and implement process improvements.
• Collaborate with Sales leadership to optimize strategy and execution.

Skills

Leadership

Communication

Problem Solving

Planning & Organizing

Sales & Marketing

Job description

Marriott Vacations Worldwide is seeking a Sales Experience Manager to lead owner and guest relations, optimize tour flow, and oversee sales gallery operations. You will coordinate administrative support, onboarding, and process tracking for Sales staff while working closely with Sales leadership to maximize satisfaction and performance.

The role requires flexible scheduling, strong communication, and adherence to company standards across properties.