Owner & Guest Experience Manager

Hyatt Hotels Corporation; Escondido (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Hyatt Vacation Ownership in Escondido, CA seeks a Guest Relations/Sales Operations professional to manage owner and customer relations, address issues, and coordinate relief of pending defaults to maximize closing rates. You will oversee the sales gallery and tour desk operations, supervise teams, and support owner education on products and options.

The role requires early start times, occasional night shifts, and weekend/holiday availability to meet business needs.

Qualifications

• 2+ years experience in a similar position.
• Proficiency in English (additional language may be required).

Responsibilities

• Address owner and customer issues to ensure satisfaction.
• Oversee Sales Gallery and Front Desk operations, ensuring hospitality standards.
• Coordinate strategy to maximize tour efficiency and minimize cancellations.
• Provide owner product education and support.

Skills

Customer relations

English proficiency

Leadership

Hospitality

Education

High school diploma or GED

Job description

Hyatt Vacation Ownership in Escondido, CA seeks a Guest Relations/Sales Operations professional to manage owner and customer relations, address issues, and coordinate relief of pending defaults to maximize closing rates. You will oversee the sales gallery and tour desk operations, supervise teams, and support owner education on products and options.

The role requires early start times, occasional night shifts, and weekend/holiday availability to meet business needs.