Guest & Member Experience Supervisor (Hybrid)

Chicago Children's Museum; Chicago (IL); Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

Short-term disability

401k

Paid time off

Sick time

Job summary

Chicago Children’s Museum in Chicago seeks a Supervisor of Guest and Member Operations to lead daily admissions, memberships, and group experiences. You will supervise Guest Services staff, ensure accurate transactions, and uphold welcoming policies across front-desk operations.

This role combines on-site oversight with back-office duties, requiring strong leadership, organization, and a focus on DEAI principles to enhance visitor experience and staff development.

Qualifications

• High School diploma or equivalent.
• 1 year of supervisory experience in fast-paced admissions and/or customer service position (paid or unpaid).
• Proficiency in Ventrata, Microsoft Office Suite, and database management preferred.
• Strong organizational and planning skills with attention to detail.
• Excellent communication and leadership abilities.

Responsibilities

• Oversee daily visitor and member operations to ensure efficient admissions, membership, and group experiences.
• Supervise all Guest Services procedures, including staff assignments, break coverage, and daily reports.
• Monitor visitor traffic and staffing needs, adjusting operations for attendance fluctuations and events.
• Ensure accurate processing of admissions, memberships, and ticketing transactions.
• Serve as primary escalation point for guest and member concerns with timely resolutions.
• Respond to guest, member, and group inquiries via email, phone, and in person.

Skills

Supervisory experience

Customer service

Team leadership

Communication

Education

High School diploma

Tools

Ventrata

Microsoft Office

Database management

Job description

Chicago Children’s Museum in Chicago seeks a Supervisor of Guest and Member Operations to lead daily admissions, memberships, and group experiences. You will supervise Guest Services staff, ensure accurate transactions, and uphold welcoming policies across front-desk operations.

This role combines on-site oversight with back-office duties, requiring strong leadership, organization, and a focus on DEAI principles to enhance visitor experience and staff development.