Museum Guest Services Lead

Pre-Doctoral in Economics Program (PREP); Chicago (IL); Presencial; USD 30.000 - 33.000; Jornada completa

Descripción de la vacante

The University of Chicago’s Smart Museum of Art seeks a Guest Services Team Lead to oversee front-line operations, recruit and supervise staff, and ensure a positive visitor experience while protecting art objects. The role involves coordinating training, safety procedures, and collaboration with exhibitions, operations, and public programs.

Responsibilities include scheduling, staff development, event support, and serving as a keyholder for after-hours and weekend needs, reporting to the Deputy

Formación

• Education: vocational training, apprenticeships or equivalent experience (not typically required to have a four-year degree).
• Work Experience: 2-5 years of work experience in a related job discipline.

Responsabilidades

• Recruits, hires, trains, and manages the Guest Services team (full-time, part-time, and student employees).
• Coaches, provides feedback, and conducts performance management for staff.
• Leads weekly team meetings and communicates updates to staff.
• Oversees scheduling to ensure appropriate staffing, including coordination with campus security when needed.
• Manages front desk and gallery staffing during daily operations and events.
• Ensures compliance with museum visitor protocols and safety procedures.
• Develops training materials for exhibitions and coordinates with other departments.
• Supports rental events, publications sales, and space planning.
• Acts as a liaison with community and supports various museum operations.

Conocimientos

Customer service

Leadership

Staff training

Communication

Time management

Organization

Interpersonal skills

Diversity & inclusion

Public speaking

Educación

College/University degree

Descripción del empleo

The University of Chicago’s Smart Museum of Art seeks a Guest Services Team Lead to oversee front-line operations, recruit and supervise staff, and ensure a positive visitor experience while protecting art objects. The role involves coordinating training, safety procedures, and collaboration with exhibitions, operations, and public programs.

Responsibilities include scheduling, staff development, event support, and serving as a keyholder for after-hours and weekend needs, reporting to the Deputy