Guest Experience Associate

ADP, Inc.; Glenview (IL); Vor Ort; USD 21.000 - 26.000; Teilzeit

Benefits dieser Stelle

401(k) with employer match

Employee Assistance Program

Pet Insurance

Unlimited rewards

Zusammenfassung

Kohl Children’s Museum of Greater Chicago in Glenview, IL is seeking a part-time Guest Experience Associate to welcome visitors, assist with admissions, and answer questions.

You will operate the POS system, process memberships, and help with data entry and administrative tasks. The role emphasizes customer service, safety, and a collaborative team environment.

Qualifikationen

• High School Diploma or equivalent.
• Experience in a museum or customer-facing role preferred.
• Experience working with children preferred.
• Experience with database management or POS/cash handling preferred.
• Excellent customer service and conflict resolution skills.
• Proficient with Microsoft Office; strong communication skills.

Aufgaben

• Assist visitors with admissions, memberships, and inquiries.
• Use POS to sell admission tickets, memberships, and event tickets.
• Process member correspondence, renewals, inquiries, and gifts.
• Maintain cash drawer and follow cash handling procedures.
• Answer the museum phone and direct calls as appropriate.
• Monitor entrance to ensure visitor and child safety.
• Attend trainings and perform data entry and admin tasks.
• Support team with a positive, collaborative attitude.
• Perform other duties and special projects as assigned.

Kenntnisse

Customer-facing experience

Excellent communication

Conflict resolution

Microsoft Office

Cash handling / POS

Phone and in-person communication

Ausbildung

High School Diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Experience Associate

Part Time KCM - Glenview, Glenview, IL, US

Title: Guest Experience Associate

Reports To: Guest Experience Manager

Scheduling: Part-time, Non-exempt

Shifts available: Varied days and hours, some nights and weekends

Kohl Children’s Museum of Greater Chicago is a nonprofit organization whose mission is to provide experiences and memories to build a foundation for a lifetime of learning. Through our museum space in Glenview, IL, we offer engaging learning environments featuring interactive exhibits and programs that encourage young children to become effective learners through play. As part of our commitment to ensuring that every child has access to the best learning experiences possible, we extend our footprint throughout the Chicagoland area through outreach programs, traveling exhibits, and partnering with educators to inspire meaningful change in the education of young children.

The Guest Experience Associate is responsible for providing a welcoming experience for all visitors of the museum. This role assists patrons with admissions, membership purchases, and is a point of contact for questions or concerns.

ESSENTIAL DUTIESANDRESPONSIBILITIES

• Maintain knowledge of front desk procedures and museum information, delivering exceptional customer service when assisting patrons with purchases, questions, and other needs
  
• Utilize Point of Sale (POS) system to sell admission tickets, memberships, and special event tickets
• Process all correspondence from members including applications, renewals, inquiries and gift memberships
• Account for cash drawer and adheres to cash and credit card handling procedures
• Answer the museum phone line and directs calls, as appropriate
• Monitor museum entrance, ensuring visitor and child safety

Additional Responsibilities

• Attend monthly, quarterly and annual museum trainings and meeting, as needed
• Assist with data entry and administrative tasks, as assigned
• Support team members with a positive and collaborative attitude
• Perform other duties and special projects, as assigned

The successful candidate will possess the following:

• High School Diploma or equivalent
• Experience working in a museum or customer-facing role, preferred
• Experience working with children, preferred
• Experience working with database management or Point-of-Sales system and/or cash handling, preferred
• Excellent customer service skills and proficiency in conflict resolution
• Friendly demeanor and ability to work with individuals of all levels of an organization
• Excellent oral and written communication skills
• Proficiency in office technology and software (Microsoft Office suite)
• Ability to maintain confidentiality and exercise discretion in handling sensitive material
• Musthave flexibility with work schedule, as necessary, to support weekend scheduling and/or evening activities as needed

BENEFITS

• 401(k) with employer match
• Employee Assistance Program
• Pet Insurance
• Unlimited rewards while supporting a worthwhile mission where we provide experiences and memories to build a foundation for a lifetime of learning

Kohl Children’s Museum is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.