Guest-Focused Server | Upsell & Growth Opportunities

Gabriel Group; Charlotte (NC); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Employee Assistance Program (EAP)

Hotel and travel discounts

Employee recognition programs

Career advancement opportunities

Job summary

Midas Hospitality is seeking a Restaurant Server to join our Food & Beverage team in a guest-focused role that delivers memorable dining experiences. The position requires friendly, attentive service, strong communication, and the ability to handle multitasking in a fast-paced setting.

Responsibilities include greeting guests, presenting menus, taking orders in the POS, delivering meals timely, and maintaining cleanliness. Training and flexible scheduling are part of the hospitality culture.

Qualifications

• Previous restaurant, food service, hospitality, or customer service experience preferred but not required.
• Strong communication and interpersonal skills with the ability to create positive guest interactions.
• Knowledge of food and beverage service standards, POS systems, and cash handling procedures preferred.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong attention to detail and commitment to service excellence.
• Ability to work effectively as part of a team.
• Alcohol service certification or food handler certification preferred where required by local or state regulations.
• Ability to work a flexible schedule including mornings, evenings, weekends, holidays, and special events.

Responsibilities

• Greeting guests promptly and create a welcoming and friendly dining experience.
• Present menus, explain food and beverage offerings, and answer guest questions regarding ingredients, preparation methods, and recommendations.
• Take accurate food and beverage orders and enter them into the Point of Sale (POS) system.
• Deliver food and beverages promptly while ensuring accuracy, quality, and presentation standards.
• Monitor guest satisfaction throughout the dining experience and respond quickly to requests or concerns.
• Utilize suggestive selling and upselling techniques to enhance the guest experience and support restaurant revenue goals.
• Prepare and process guest checks, handle cash and credit card transactions, and follow all payment procedures.
• Maintain cleanliness and organization of tables, dining areas, service stations, and equipment.
• Complete opening, closing, and side-work duties according to restaurant standards.
• Follow all food safety, sanitation, alcohol service, and health department regulations.
• Work collaboratively with kitchen associates, bartenders, hosts, and other team members to ensure smooth operations.
• Maintain knowledge of daily specials, promotions, menu updates, and hotel offerings.
• Support banquets, catering, or special event service as needed.
• Assist with additional responsibilities and projects assigned by restaurant or hotel leadership.

Skills

Communication skills

Guest service

Teamwork

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

POS systems

Cash handling

Job description

Midas Hospitality is seeking a Restaurant Server to join our Food & Beverage team in a guest-focused role that delivers memorable dining experiences. The position requires friendly, attentive service, strong communication, and the ability to handle multitasking in a fast-paced setting.

Responsibilities include greeting guests, presenting menus, taking orders in the POS, delivering meals timely, and maintaining cleanliness. Training and flexible scheduling are part of the hospitality culture.