Guest-Focused Server | Fast-Paced, Friendly Service

Universal Store; Boise (ID); On-site; USD 12,000 - 21,000; Full time

Job summary

IHOP in Boise, Idaho is seeking a friendly server to provide prompt, courteous service to all guests. You will greet and seat guests, take orders, serve meals, process remittances as needed, and help keep the dining area clean and welcoming.

You will work with IHOP's Service Guidelines to ensure a high-quality guest experience, handle complaints professionally, learn IHOP terminology, and rotate supplies as needed.

Qualifications

• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to write simple correspondence.
• Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.

Responsibilities

• Develop and maintain professional functional working relationships with IHOP employees and guests.
• Execute the Service Guidelines per the IHOP SOP to ensure a high-quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHOP N Go program as assigned.

Skills

Customer service

English language

Teamwork

Job description

IHOP in Boise, Idaho is seeking a friendly server to provide prompt, courteous service to all guests. You will greet and seat guests, take orders, serve meals, process remittances as needed, and help keep the dining area clean and welcoming.

You will work with IHOP's Service Guidelines to ensure a high-quality guest experience, handle complaints professionally, learn IHOP terminology, and rotate supplies as needed.