Guest-Focused Auto Service Advisor - Signing Bonus

Lane Johnson; Kirkland (WA); On-site; USD 52,000 - 68,000; Full time

Job summary

Lee Johnson is seeking a Service Advisor in Kirkland, WA to act as the primary liaison between the service department and customers. The role involves assisting customers with service and maintenance needs while ensuring ongoing satisfaction with the dealership.

The ideal candidate will handle explanations of work, pricing, and timelines, and maintain effective communication with technicians and customers throughout the day.

Responsibilities

• Greet owners as they arrive at the service drive and discuss the reason for visit.
• Explain completed work and charges clearly to customers.
• Process payments by cash, check, or credit card.
• Facilitate clear communication between customers and technicians.
• Perform a vehicle walk-around and collect owner information.
• Document and review service items and recommendations.
• Review repair histories to verify maintenance needs and recalls.
• Provide owners with timelines and cost estimates for services.
• Update owners on progress and completion times throughout the day.
• Verify invoices match work performed and report completion to owners.

Job description

Lee Johnson is seeking a Service Advisor in Kirkland, WA to act as the primary liaison between the service department and customers. The role involves assisting customers with service and maintenance needs while ensuring ongoing satisfaction with the dealership.

The ideal candidate will handle explanations of work, pricing, and timelines, and maintain effective communication with technicians and customers throughout the day.