Genesis Service Advisor

Lee-Johnson-Auto-Family; Kirkland (WA); Sur place; USD 52 000 - 68 000; Plein temps

Résumé du poste

Lee Johnson is seeking a Service Advisor in Kirkland, WA to act as the primary liaison between the service department and customers. The role involves assisting customers with service and maintenance needs while ensuring ongoing satisfaction with the dealership.

The ideal candidate will handle explanations of work, pricing, and timelines, and maintain effective communication with technicians and customers throughout the day.

Responsabilités

• Greet owners as they arrive at the service drive and discuss the reason for visit.
• Explain completed work and charges clearly to customers.
• Process payments by cash, check, or credit card.
• Facilitate clear communication between customers and technicians.
• Perform a vehicle walk-around and collect owner information.
• Document and review service items and recommendations.
• Review repair histories to verify maintenance needs and recalls.
• Provide owners with timelines and cost estimates for services.
• Update owners on progress and completion times throughout the day.
• Verify invoices match work performed and report completion to owners.

Description du poste

Lee Johnson auto family has been owned and operated by the family for 90 years, now being on the third generation of Johnson ownership. To sustain such a legacy the Johnsons knew they needed to take care of their people first. We at Lee Johnson pride ourselves in creating an environment where people can be excited to work in, have a clear path to success, and a good work life balance. We believe in every person we add to the team.

Everything we do is centered around the vehicle owners that visit us every day. We put a strong focus on creating a sense of hospitality in an industry where this is not the norm. If you believe you can deliver on a promise to help create this environment every day that you come into work, we would like to speak with you!

Dealership experience required with signing bonus available dependent on highline experienced.

DUTIES & RESPONSIBILITIES:

The service advisor is the primary liaison between the service department and its customers. Service advisors are responsible for assisting their customers with service and maintenance needs and insuring the customers’ continued satisfaction with the dealership. The primary duties and responsibilities include:

• Connecting with owners at their vehicle on the service drive immediately upon arrival.
• Explaining all completed work and charges to customers
• Cashier customers, taking payment via cash, check or credit card.
• Effective communications between customers and technicians.
• Perform vehicle walk around, gathering owner information, and identifying primary reason for their visit.
• Clearly documenting and reviewing the items that are mentioned.
• Reviewing vehicle repair histories and verifying the need for maintenance and/or manufacturer recalls
• Providing the owner with what is needed on their vehicle and associated cost.
• Creating a clear expectation of when their vehicle will be complete. If unable to honor this promise, quick communication of our new commitment.
• Monitoring the progress of each vehicle throughout the day and updating owners as needed
• Verifying the final invoice reconciles with the work performed on the repair order, Contacting the owner to advise of completion.

As part of our commitment to safety and compliance, all final candidates must successfully complete the following prior to hire:

• Pre-employment drug screening
• Criminal background check
• Motor vehicle record (MVR) review

Employment is contingent upon the satisfactory completion of these screenings.