Premium Auto Service Advisor — Customer-Focused Growth

Main Street Auto; Roswell (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Main Street Auto in Roswell, GA is seeking a Service Advisor to join our automotive service team. You will be the primary contact for customers, coordinating vehicle maintenance and repairs while delivering a positive experience from intake to completion.

Responsibilities include greeting customers, scheduling and confirming service, preparing detailed estimates, obtaining approvals, and maintaining accurate service records to ensure top-notch customer satisfaction.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to explain vehicle issues clearly to customers.
• Experience with automotive service processes a plus.
• Familiarity with automotive software and systems is a plus.

Responsibilities

• Greet customers and serve as the main point of contact.
• Coordinate service appointments and communicate with technicians.
• Prepare accurate cost estimates for parts and labor and obtain customer approvals.
• Create and manage repair orders and maintain service records.
• Follow up with customers to ensure satisfaction.

Skills

Customer communication

Interpersonal skills

Organizational skills

Time management

Technical automotive knowledge

Computer skills / software

Education

High school diploma or equivalent

Job description

Main Street Auto in Roswell, GA is seeking a Service Advisor to join our automotive service team. You will be the primary contact for customers, coordinating vehicle maintenance and repairs while delivering a positive experience from intake to completion.

Responsibilities include greeting customers, scheduling and confirming service, preparing detailed estimates, obtaining approvals, and maintaining accurate service records to ensure top-notch customer satisfaction.