Guest-First Shift Supervisor

Dunkin' Donuts; Lowell (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k plan

Job summary

Cafua Management Company is hiring a Shift Leader for a Dunkin' Donuts location in Lowell, MA. You will lead the team to deliver fast, friendly service, train staff, and ensure quality products and safety standards are met.

As a supervisor, you’ll balance guest focus with operational goals, manage promotions, assist with inventory, and support the Restaurant Manager. Must be 18+, have restaurant or retail experience, and be available for all shifts.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Basic computer skills.
• High school diploma or equivalent.
• Basic writing skills.
• Basic math skills and financial acumen.
• Must have open availability to work all shifts.
• Capable of standing for 6+ hours and lifting up to 30 lbs.

Responsibilities

• Lead the team to provide high guest service and training.
• Ensure orders are accurate and served quickly.
• Maintain food safety, sanitation, and cleanliness per standards.
• Assist with equipment maintenance and calibration.
• Drive profitability through cost controls and promotions.
• Coach and evaluate crew performance.

Skills

Fluent in English

Basic computer skills

Basic writing skills

Basic math skills

Open availability

Standing and lifting ability

Education

High school diploma or equivalent

Job description

Cafua Management Company is hiring a Shift Leader for a Dunkin' Donuts location in Lowell, MA. You will lead the team to deliver fast, friendly service, train staff, and ensure quality products and safety standards are met.

As a supervisor, you’ll balance guest focus with operational goals, manage promotions, assist with inventory, and support the Restaurant Manager. Must be 18+, have restaurant or retail experience, and be available for all shifts.