Guest-First Restaurant Leader

Cafua Management; Fall River (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401k per company policy

Two weeks of vacation

Life/disability insurance

Monthly Bonus Plan

Complimentary meals

Job summary

Cafua Management Company operates Dunkin Donuts franchises across multiple states. We are seeking a Restaurant Manager in Fall River, MA to lead a team, uphold Dunkin' standards, and drive guest satisfaction while ensuring safe and compliant store operations.

You will coach staff, manage performance, and execute in-restaurant promotions to achieve sales goals. The role emphasizes leadership, guest service excellence, and financial awareness within a fast-paced, franchisee-driven environment.

Qualifications

• Experience in recruiting, hiring and developing staff.
• Ability to plan, monitor and review employee performance.
• Strong coaching and feedback skills.
• Ability to maintain safety, sanitation and compliance with laws.

Responsibilities

• Recruit, hire, train and develop employees.
• Communicate job expectations and monitor performance.
• Provide coaching and feedback; disciplinary actions when needed.
• Create and maintain a guest-first culture in the restaurant.
• Ensure shifts are staffed to meet service goals.
• Maintain safe, healthy, and compliant restaurant operations.
• Execute brand standards and marketing promotions.
• Set sales goals and track results.

Skills

Leadership

Communication

Coaching & Development

Guest Focus

Problem Solving

Operations & Compliance

Job description

Cafua Management Company operates Dunkin Donuts franchises across multiple states. We are seeking a Restaurant Manager in Fall River, MA to lead a team, uphold Dunkin' standards, and drive guest satisfaction while ensuring safe and compliant store operations.

You will coach staff, manage performance, and execute in-restaurant promotions to achieve sales goals. The role emphasizes leadership, guest service excellence, and financial awareness within a fast-paced, franchisee-driven environment.