Guest-First Shift Leader

Cafua Management; Lee (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401k per company policy

Job summary

Cafua Management Company is seeking a Shift Leader for a Dunkin’ Donuts location in the United States. You will lead the team to deliver a high guest experience, train crew, and support the Restaurant Manager to ensure smooth operations and strong profitability.

The role emphasizes guest service, speed of service, food safety, and staff coaching. Requires 18+ and previous supervisory or restaurant experience. Health benefits and 401(k) are offered by the franchisee.

Qualifications

• Fluent in English and able to communicate clearly with guests and team.
• Experience in restaurant, retail, or supervisory roles is preferred.
• Basic writing skills for orders and notes.
• High school diploma or equivalent required.
• Basic math and financial acumen for cash handling and costs.
• Must have open availability to work all shifts.
• Capable of standing for 6+ hours and lifting up to 30 lbs.
• Ages 18+ where applicable.

Responsibilities

• Holds guest as highest priority and models excellent guest service.
• Greets guests warmly and assists with special requests.
• Empowers team to satisfy guests and resolve issues.
• Ensures orders are accurate and served quickly.
• Maintains cleanliness and safety per standards.
• Trains and coaches crew members during shifts.
• Manages cash handling and shift reports.

Skills

Fluent in English

Restaurant supervisor

Basic writing skills

Basic math & financial acumen

Open availability

Education

High School diploma or equivalent

Tools

Basic computer skills

Job description

Cafua Management Company is seeking a Shift Leader for a Dunkin’ Donuts location in the United States. You will lead the team to deliver a high guest experience, train crew, and support the Restaurant Manager to ensure smooth operations and strong profitability.

The role emphasizes guest service, speed of service, food safety, and staff coaching. Requires 18+ and previous supervisory or restaurant experience. Health benefits and 401(k) are offered by the franchisee.