Guest-First Shift Leader | Coach & Drive Results

Dunkin'; Gaithersburg (MD); On-site; USD 19,000 - 28,000; Full time

Job summary

Dunkin' in Gaithersburg, MD is seeking Shift Leaders to coach Crew Members, set shift goals, assign tasks, and motivate the team to uphold Brand standards and deliver a great guest experience.

The role focuses on supervising operations, resolving guest concerns, and maintaining safe, clean, and efficient restaurant service. Prior supervisory experience is valuable and high school diploma or equivalent is preferred.

Qualifications

• Experience in restaurant, retail, or supervisory roles.
• Strong math and writing skills.
• Basic computer skills.
• High School diploma or equivalent preferred.

Responsibilities

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Skills

Supervisory experience

Math skills

Writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Dunkin' in Gaithersburg, MD is seeking Shift Leaders to coach Crew Members, set shift goals, assign tasks, and motivate the team to uphold Brand standards and deliver a great guest experience.

The role focuses on supervising operations, resolving guest concerns, and maintaining safe, clean, and efficient restaurant service. Prior supervisory experience is valuable and high school diploma or equivalent is preferred.