Shift Leader: Coach & Drive Guest Service

Baskin-Robbins; Maryland; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Vision insurance

Job summary

Dunkin' in Maryland is seeking a Shift Leader to coach Team Members during shifts, ensuring Brand standards and high guest service. You will set goals, assign tasks, and motivate the team, providing timely feedback.

This role reports to the Restaurant Manager and involves coordinating food/beverage prep, managing shift priorities, training, safety, inventory, scheduling, and cash controls to keep the restaurant running smoothly.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coaches restaurant team members to do the same
• Schedule restaurant team members for shifts
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Skills

Basic computer skills

Fluent English

Leadership experience

Job description

Dunkin' in Maryland is seeking a Shift Leader to coach Team Members during shifts, ensuring Brand standards and high guest service. You will set goals, assign tasks, and motivate the team, providing timely feedback.

This role reports to the Restaurant Manager and involves coordinating food/beverage prep, managing shift priorities, training, safety, inventory, scheduling, and cash controls to keep the restaurant running smoothly.