Guest-First Restaurant Manager - Lead & Grow

Cafua Management; Windham (NH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401k per company policy

Two weeks of vacation

Life/disability insurance

Monthly Bonus Plan

Complimentary and discounted meals

Employee discounts and discounted pet/

Job summary

Cafua Management Company is seeking a Restaurant Manager to lead a Dunkin Donuts franchise with a focus on guest-first service, team development, and operational excellence. You will drive guest satisfaction, training, and compliance with brand standards to optimize profitability across shifts.

Your leadership will shape the guest experience, staff performance, and daily operations, including safety, quality, and marketing efforts in a fast-paced environment.

Qualifications

• Must be able to lift a minimum of 30 lbs.
• Must be able to stand for 6+ hours at a time.
• Must be 18+ years or older.
• Must be authorized to work in the U.S.
• Fluent in English.

Responsibilities

• Recruit, hire, train and develop their employees
• Communicate job expectations to their employees
• Plan, monitor, appraise and review their employees' job performance
• Provide coaching and feedback; disciplines when appropriate
• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed with qualified Team Members to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards and systems are executed
• Prepare and complete action plans; implement production, productivity, quality and guest service standards
• Complete audits and implement plans to drive system improvements
• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Set sales goals and track results

Skills

Guest Focus

Passion for Results

Problem Solving

Interpersonal Relationships

Conflict Management

Developing Direct Reports

Business and Financial Acumen

Job description

Cafua Management Company is seeking a Restaurant Manager to lead a Dunkin Donuts franchise with a focus on guest-first service, team development, and operational excellence. You will drive guest satisfaction, training, and compliance with brand standards to optimize profitability across shifts.

Your leadership will shape the guest experience, staff performance, and daily operations, including safety, quality, and marketing efforts in a fast-paced environment.